Refund & Returns Policy

Overview

We strive to ensure your complete satisfaction with every purchase. If you are not satisfied with the product you received, we’re here to help. This policy outlines our procedures for returns, refunds, and exchanges.

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Certain types of goods are exempt from being returned, including:

• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [info@store.sunnahview.com].

Sale Items

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@store.sunnahview.com and send your item to: House 35, Road 10, Sector 06 Dhaka 1212.

Shipping

To return your product, you should mail your product to: House 35, Road 10, Sector 06 Dhaka 1212.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, contact us at info@store.sunnahview.com